Fair Practice code for Borrowers:

Borrowers are expected to follow the following Fair Practice Code for participating on the platform/Website:

1. Read and understand the CredRoot Policy and Terms and Conditions before registering.
2. The information and financial details submitted by him / her on our platform are true and correct.
3. They will not provide any information which is incorrect or materially impairs the decision of CredRoot to register him / her on the platform.
4. They abide by all the terms & conditions mentioned in the legal agreement signed by them.
5. Borrowers are made aware that information shared by them will be shared with the lenders. In addition, the information about the loan and the loan performance will also be shared with the credit bureaus which may affect their credit score.

Fair Practice code for CredRoot Staff:

1. Due Diligence is done for all the participants registered with us either as a lender or as a borrower. For this purpose, the personal, professional & employment details are collected from the participants.
2. Personal Data Usage - Information relating to the participants received by the platform will not be disclosed to any third party without the consent of the participant.
3. Personal Identity Disclosure - Lenders personal identity & contact details will not be disclosed to the borrower and borrowers contact details will not be disclosed to the lenders without their consent.
4. Transparency - Lenders are made available with borrower's details including personal identity, loan details to take informed decision before investing in any borrower. Borrowers are made available with their eligible loan details, lender's proposals on loan amount & ROI, time taken for disbursement and applicable terms & conditions.
5. Non - Discrimination - Any borrower can be funded by any lender registered on the platform. Lenders can make offers to fund borrower's requirement which are accepted on first come first serve basis. Thus, lenders can fund a portion of the total loan requirement of multiple borrowers and borrowers can seek to raise money from multiple lenders.
6. Capping on maximum investments - Maximum investment by a lender to a particular borrower should be capped to a maximum amount as specified by the regulator or at such a level to ensure more than 1 lender funds each loan; except where the loan is funded by HNI lenders / institutional lenders.
7. No Discrimination based on gender, cast, region - There is no discrimination in selection of borrowers and lenders. The credit scores and parameters arrived at by the platform is based on the financial behavior of a borrower and does not include factors such as gender, race or religion
8. Period review of Fair practice code - We ensure that there are mechanisms at various levels of the management to do periodic review of the compliance of the Fair Practices Code and the functioning of the grievance's redressal.

Fair Practice Code for Outsourced Borrower Onboarding Staff:

1. Mis-Selling - The onboarding team should not do any verbal or written communication that amounts to mis- selling or mis-quoting the loan terms
2. Grievance redressal - The customer should be made aware of the grievance redressal mechanism and escalation matrix
3. Data usage and data privacy - The outsourced agency should have a policy on place for usage of customer data and keeping the data private and confidential at all times. The data should not be stored in any local system or external storage devices.
4. Solicitation and calling hours - The agency should not exert undue pressure for soliciting the business nor do persistent calling or calling at odd hours for converting the customers.